The individual resident’s agreed plan of care provides the basis on which Sal Royd Villa’s care service is delivered.

Each resident’s plan includes a description od their preferred daily routine, their likes and dislikes in relation to food and any specific dietary requirements and similar matters. It includes their preferences in respect to how they like to be addressed. Dignity, respect and privacy is shown throughout the care received at Sal Royd Villa. The plan also contains details of the resident’s interests.

We are committed to improving the quality of our service. An important part of our approach to providing quality care is to obtain the views of the residents and their relatives. We welcome suggestions at all times.